Policies

SICICLANDO Policies/Guest Terms and Conditions

Reservations, Deposits, and Payments

We are pleased to take you on a Siciclando tour. To make a reservation, please complete the reservation form and return it by e-mail or facsimile. We require a 30% deposit of the tour cost to reserve your space. A deposit indicates your acceptance of our terms and conditions. The balance of the tour cost is due no later than 60 days before the tour departure. Once your full payment is received, we will send a comprehensive packet so you can prepare for your tour.

Cancellation Policy

We understand that you may need to change your travel plans. If you are unable to take your tour with us after making a deposit, we will apply the following cancellation fee:

60 days or more before the tour departure date – there will be a $150 administrative fee per person
45 – 60 days before the tour departure date – 30% cancellation fee per person
30 – 44 days before the tour departure date – 50% cancellation fee per person
15 – 29 days before the tour departure date – 75% cancellation fee per person
0 – 14 days before the tour departure date – 100% cancellation fee per person
No refunds are possible after the tour begins.

You also have the option of applying your deposit or payment to another Siciclando tour during the same season. Each tour is priced differently. Your deposit or payment will be applied to the new tour of your choice and the balance will be adjusted accordingly.

In the unusual situation that Siciclando has to cancel a tour, you have the following options:

Siciclando will refund the full deposit
You can use the deposit for another Siciclando tour already confirmed during the same season
Keep in mind that each tour is priced differently. Your deposit or payment will be applied to the new tour of your choice and the balance will be adjusted accordingly.
You can run the trip as a self guided option, if the tour offers that option.

SICICLANDO is not responsible for other expenses incurred such as non-refundable plane tickets, if a tour is cancelled.

Travel Insurance

Siciclando strongly encourages/highly recommends guests purchase sufficient travel insurance to cover travel cancellation or delays as well as, medical expenses, personal liability, and personal belongings during travel. Siciclando is not responsible for illness, injury or damage to personal property unless there is negligence of the company.

Siciclando does not endorse any specific company. The following sites may help you make a decision:

www.insuremytrip.com – travel insurance comparisons
www.squaremouth.com – travel insurance comparisons
www.travelinsurancereview.net – reviews of companies

Responsibility and Liability Release

Guests are responsible for choosing a tour that meets their physical and medical abilities. Your reservation is accepted based on the understanding that you realize and accept the risks associated with bicycle and hiking travel. You acknowledge that you are in sufficient good health and are able to undertake an active tour.

Please see the Liability Release Form which is required to reserve a Siciclando tour.

Photographs

Guests grant Siciclando permission to take photographs or video during our tours for media use and for promotional and marketing purposes such as internet and printed materials and will not expect payment from Siciclando for use.

Itinerary Changes

Siciclando may change the itinerary due to unforeseen circumstances. This includes biking/hiking routes that may be affected by weather or other accessibility issues. We make every effort to maintain the itinerary keeping in mind our high standard of quality and safety. We appreciate your understanding.